Program Management

  • New IT Asset Manager, Now What?

    Important Questions: The Assessment The first thing is to assess where within the company is the IT Asset Manager (ITAM) role aligned. Let’s start with some basic questions: Where within the organization has the ITAM position been “strategically” placed To whom does the ITAM report What is the current culture, environment and structure around IT asset management Who currently has ...

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Acquisition Management

Conquering FITARA Challenges via ITAM Program Development

Purpose This article provides a systematic approach for overcoming Federal Information Technology Acquisition Reform Act (FITARA) challenges by building an effective Information Technology Asset Management (ITAM) program from the ground up. The paper also includes functional detail for development of the foundational step toward effective ITAM, which is an ITAM policy. Background Over the years, Federal agencies have acquired and ...

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Managing “Things”: The New Competitive Imperative for Enterprises

Ushering in a new era of automation The Internet of Things (IoT) is here and enterprises are suddenly grappling with how to take full advantage of and manage the explosion of assets, or “things,” within and outside of their organizations. The massive influx of IoT devices are predicted to save time and money and provide better value to customers, employees, ...

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Starbucks: Negotiation Vs. Optimization

I frequent Starbucks when I travel. And Starbucks didn’t pay me to say that. They didn’t need to, I pay myself every time I go. Let me explain. I like Americanos. An Americano is a simple drink: espresso mixed with hot water. It is not as strong as espresso but still carries the rich flavor that I like. Similar strength ...

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Tips for Approaching the Supply-Side of Licensing

The main strategic objective of a SAM practice should be to optimize software spending while increasing your software governance. A key aspect of delivering on that objective is by understanding the two sides of the SAM equation: (1) the supply-side, and (2) the demand-side. But all too often, SAM practitioners only focus on one side of that equation. Can you ...

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Asset Identification

Yes! You, Too, Can Fail Miserably at a Hardware Inventory!

Part I First, don’t plan! Planning indicates a desire to succeed. We can’t have that. Employee count is unnecessary. It couldn’t possibly matter if you have 17 employees or 17,000, right? It shouldn’t have any bearing on your inventory timeline, after all. Don’t get floor plans from Facilities. These floor plans might tell you where little hidey-holes of equipment are ...

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Can the Healthcare sector roll out RFID across all ITS?

Can the Healthcare sector ever implement RFID across the entire ITS enterprise for Asset Management, can it work and what is the impact? Assessment – The purpose of this question posed to senior leaders was to first, determine the most efficient and cost effective portions of the healthcare supply chain in which radio frequency identification devices (RFID) can be implemented. ...

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Fixed Asset and IT Asset Management in Healthcare

Computer technology and its related assets have impacted the dynamics of traditional fixed asset accounting management. Information technology assets now constitute a significant percentage – if not the majority – of fixed assets, and capital spend, for many institutions, particularly in fields such as healthcare. Organizations must now focus on tracking IT assets along with more traditional fixed assets. To ...

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Discovery and SW Normalization-When is Normal NOT Normal?

The Software Asset Management discipline has matured over the past 5 years. By now, most companies have implemented some form of asset discovery and tracking of their software licenses. Discovery is a wonderful thing. It automatically reports against your installed base of hardware assets and their corresponding software licenses. What could be easier….. If you are like most companies, you ...

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Compliance Management

Software Asset Management in Outsourcing Services

Responsibility for Software Asset Management in company providing IT outsourcing services can be challenging. In this article I would like to share key terms which can be helpful for Software Asset Management professionals working for IT Service Providers. OUTSOURCING CONTRACT Outsourcing contract is a contract signed between Customer and Service Provider where subject to delivery is a service. Examples of ...

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Oracle Database 18c: What’s New

Oracle Database 18c was introduced in late 2017 by Larry Ellison, Oracle’s executive chairman and CTO, as ‘a big thing’. Oracle Database 18c, also called the “Oracle Autonomous Database”, automates security, provisioning and error handling. Oracle calls it “self-driving” because end users can define their desired service levels, and the database makes it happen – it handles failover and protects ...

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Are you compliant with your Oracle ULA in the Public Cloud?

Approximately 10 years ago, Oracle Corporation started to sell the right to make use of its software programs in a so-called “all you can eat” type of agreement called “Unlimited License Agreement” (ULA). An Unlimited License Agreement provides an end user the right to unlimitedly deploy and use a limited amount of Oracle programs for a limited period of time. ...

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Improving the Audit Experience

“I am a rock, I am an island,” sang Simon and Garfunkel. Obviously they never got to work in IT audit. No, being a licensing professional today is very much about collaborative endeavor, and supporting business practices and strategies aimed at placing technology at the very center of the enterprise. Hence why we hear the word ‘transformation’ being bandied about ...

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Documentation Management

Are SW bots and ITsec the future of ITAM’s Digital Journey?

The measure of a Software Asset Management (SAM) program’s maturity is founded in the understanding of how well one’s organization performs the foundational building blocks for Software Asset Management. ISO/IEC 19770-1:2012, “Information Technology — Software Asset Management, Part 1: Processes and Tiered Assessment of Conformance” (ISO 19770) provides the industry with an international standard for leading practices and assessing one’s ...

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SAM reporting – what do you report from your SAM universe?

You are capital C Compliant, managing users licensing needs, control your vast software estate proactively? Sounds fab, but if no-one in management know you are doing great, or share your fears due to license rule changes, where will you get your support or encouragement from? Or said this way: What reports and data do you furnish your leaders with so ...

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Empowering People, Process and Technology – Case Study of a Successful Game Changer in ITAM Data Quality and Affordability

By John McConnell & Karen Bryant, Kaiser Permanente ITAK V10 I4 In today’s world, IT hardware assets in every company are multiplying quickly, and the compliance requirements are multiplying just as fast.  To keep up with this evolving landscape, it’s critical to have efficient programs and processes to track each item from the day it arrives, to the day it’s ...

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The ITAM Role with Disaster Recovery/Business Continuity – 10 Questions that Measure Disaster Recovery Maturity

By Jonathon Kirby, IAITAM ITAK V9 I6 Disaster Recovery (DR) preparedness is a multi-faceted set of processes that mitigates the damages to the operation of the organization during and after a wide range of debilitating events.   The term disaster recovery is often paired with business continuity to better describe the complexity of multistep recovery plans.  Creating and maintaining DR processes ...

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Financial Management

Managing Autodesk Licensing for Cost Reduction & Optimization

What’s soft about software? The term “software” is ubiquitous to a degree that few hearken back to review the origins of the word. The “soft” nature of software implies it to be amorphous compared to its computer counterpart “hardware”, but certainly it is software that brings “muscular” value to hardware. Software’s intrinsic value originates from the effort that goes into ...

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Taming the ITAM Business Case Beast

Business Executives approve a large number of project proposals each year, but also have to reject many others, even though they might offer good business value. What often distinguishes an approved project proposal from a rejected one is the quality, credibility and compelling nature of the information contained within the project’s business case. Unfortunately, most organisations may already have an ...

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Is SAM a Cost or an Investment?

“Every time we make an investment decision at Fedex, we ask ourselves: What is the return on this investment?” Frederick Smith Software Asset Management practitioners frequently claim that implementing a SAM project is an investment because it leads to cost savings and efficiency benefits yet few organizations actually have measures to show the return on investment. This article takes issue ...

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IT Culture: 10 Positive Indicators

“An indicator is something that helps you understand where you are, which way you are going, and how far you are from where you want to be [communitiescommittee.org].” You’ve spent the last years implementing new strategies to increase operational efficiencies and reduce costs. Your team got a bonus for succeeding. But wait, can more be done? And how do you ...

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Vendor Management

What could possibly go wrong? Strategies to Lessen your Risk

“CEOs and CFOs have a fiduciary responsibility to the organization. If your executive team and IT organization haven’t recently discussed and implemented SaaS data recovery plans, now is the time to do so,” according to Security Boulevard. Software-as-a-Service applications are certainly growing, and the benefits are numerous. However, if you believe that “as-a-Service” means you don’t have to worry about ...

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Oracle Will Charge for Java Starting in 2019

Here’s what you need to know about upcoming Oracle Java licensing changes that end public updates for Java SE 8 as of January 2019. Find out what you need to know about Oracle Java licensing changes that begin in January 2019. Oracle has announced that, effective January 2019, Java SE 8 public updates will no longer be available for “Business, ...

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Executive Considerations for Azure Adoption

Azure has the potential to help organizations reduce cost and deploy services faster than possible in most on-premises data centers. Azure provides scaling, security, data governance, global reach, and advanced features, such as machine learning, that many organizations struggle to deliver independently. However, not all workloads are suitable for Azure, and developing the skills to deploy and manage Azure services ...

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Printer Asset Management – Managing Printers & their Vendors

Are printers part of your estate or IT portfolio? If you answered “yes” to the above question, then the next logical series of questions are “How do you manage them?” and “Are these assets managed according to your IT Asset Management standards and objectives?”. Many organizations are looking to streamline support of printers through helpdesk integration (ie. Remedy, ServiceNow, etc.) ...

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