Author Archives: Jeffrey Klein

Jeffrey Klein is President of KCI, Inc.

Thank You for Buying Our Product…Now You are Really Screwed

Manufacturers have always attempted to control every aspect of the life cycle of the products they sell. They control who sells it; who services it; the trade-in value; who is allowed to service it; who qualifies as an authorized reseller; what region new equipment or re-sale equipment can be sold into. At the same time, manufacturers attempt to discourage others ...

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