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Author Archives: John Sorensen

John Sorensen is the Advisor, Presales lead for Service Management & Automation, EMEA for CA Technologies.

IT Asset Management as a Foundation for Service Management

IT asset management is one of the IT processes that are tightly integrated with business processes like procurement, accounts payable, (goods) receiving, contract and vendor management, etc. IT asset management is also the entry point in order to facilitate business outcomes through the use of IT resources. Therefore if proper IT asset management processes had been in place from day ...

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