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Author Archives: Patricia Cicala

Patricia M. Cicala, has over 35 years of experience in the management of technology, with expertise in the areas of IT asset management, procurement, contracts, and strategic technology workplace development. Prior to forming Cicala & Associates, Ms. Cicala was the Vice President and Worldwide Practice Leader for Asset Management and Procurement at Gartner Group, Inc., the leading technology research authority.
Prior to her tenure at Gartner, Ms. Cicala founded and developed United Software Services Company, a knowledge-based software services firm which delivered services to more than 35 Fortune 500 Companies. Services provided included software auditing, negotiation planning strategies, and software portfolio management. Ms. Cicala also served previously as Vice President of Worldwide Asset Management and Enterprise Vendor Relations at Citibank/Citicorp.
Ms. Cicala is a current member of the ISO WG 21 Software Standards Committee for SAM Standards as a representative to Liason Organization of IAITAM, CXO Executive Forum Director for IAITAM and a newly elected IAITAM fellow.

ITAM – Views from Practitioners

At this year’s Spring Annual Conference and Exhibition (ACE), several IAITAM Fellows attended a selection of presentations, to provide an expert perspective on chosen themes, specifically: ITAM –Views from Practitioners ITAM – Organization, People, Roles & Accountabilities It is remarkable that, although there are multiple complexities to ITAM, there are many common themes that are not only interrelated but timely ...

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Reporting to the CXO – What They Want and What you Need to Give Them

By Patricia Cicala, Cicala & Associates ITAK V8 I11 There are several methodologies to consider when communicating IT Asset Management (ITAM) plans and results to CXOs.  Executives need to be aware of and understand the value that ITAM brings to the organization and to the achievement of CXO goals.  One methodology that is effective and efficient is reporting, which is ...

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