Documentation Management

Empowering People, Process and Technology – Case Study of a Successful Game Changer in ITAM Data Quality and Affordability

By John McConnell & Karen Bryant, Kaiser Permanente ITAK V10 I4 In today’s world, IT hardware assets in every company are multiplying quickly, and the compliance requirements are multiplying just as fast.  To keep up with this evolving landscape, it’s critical to have efficient programs and processes to track each item from the day it arrives, to the day it’s ...

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The ITAM Role with Disaster Recovery/Business Continuity – 10 Questions that Measure Disaster Recovery Maturity

By Jonathon Kirby, IAITAM ITAK V9 I6 Disaster Recovery (DR) preparedness is a multi-faceted set of processes that mitigates the damages to the operation of the organization during and after a wide range of debilitating events.   The term disaster recovery is often paired with business continuity to better describe the complexity of multistep recovery plans.  Creating and maintaining DR processes ...

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Integration – A Key Element in Asset Lifecycle Management

By Barbara McCulloch & Michelle Hannes, Halliburton ITAK V8 I7 Is your IT asset management (ITAM) organization struggling with a stand-alone ITAM tool, multiple data entry points or significant manual effort gathering HR, procurement, financial or location information?  Are you looking to replace your current tool?  If so, have you considered how integration with other applications could create efficiencies in ...

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Show Me the Data! – Delving into Software Asset MAnagement Data Needs

By Alan S. Bain, ISAM ITAK V8 I2 In the 1996 movie, “Jerry Maguire,” character Rod Tidwell chanted the somewhat famous line “Show me the money!”  He was attempting to goad Jerry Maguire into getting him a larger contract and to believe in himself. Fast forward 15 years and Software Asset Managers are screaming a similar chant, “Show me the ...

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Metrics for ITAM – Measuring Magnitude, Value, and Results

By Sherry Irwin, Technology Asset Management Inc. ITAK Volume 6 Issue 8   One of many lessons learned over more than 25 years as an IT asset management (ITAM) advocate, educator, and consultant is the importance of metrics.  As with most things in business, you can’t manage what you can’t measure.  Lifecycle management of IT assets, licenses, contracts, vendors, and ...

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Navigating ITAM Measurement – Moving Beyond Operational to Tactical and Strategic Goals

By Jenny Schuchert, IAITAM Inc. ITAK Volume 6 Issue 5 Documentation Management is the Key Process Area (KPA) for managing data, the tools we use to collect and maintain that data and, of course, the documents created by analyzing data and processes.  The maturity of the IT Asset Management program is often judged by the accuracy, breadth and sophistication of ...

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Putting First Things First – A New Perspective on Starting an Asset Management Program

By Ed Cartier, xAssets ITAK V5 I6 So, management finally relented and approved the budget for the acquisition of an ITAM solution. You published your RFP, did your due diligence and selected a vendor. The software is installed, your custom reports and customer specific fields are completed and you’re all set to go. What’s the first thing you’re gong to ...

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The Forgotten Process – Documentation Management: Taming Unstructured Enterprise Information to Create Business Value

By Phara McLachlan, Animus Solutions ITAK V5 I4 As Benjamin Franklin observed more than 250 years ago, “Time is money.”  But effective document management does more than optimize business practices and processes to save time and money.  It also reduces risk relating to legal and regulatory matters, facilitates the legal discovery process, maintains control over information access, increases security and, ...

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