Latest ITAM News

Program Management

SAM in the Federal Government – “Same…but Different!”

By Steven Ligon & Gary Feltz, ICES Inc. ITAK V10 I4 Not a Monolith To listen to the pundits in the media today, one would think that the Federal Government is a monolithic entity, made up of intertwined parts with in-depth knowledge of each other’s actions.  In reality, while it is large and complex, comprised of intertwined agencies and offices ...

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Outsourcing SAM – Do’s and Don’ts – Solving the Workflow and Knowledge Attainment Problem

By Jan Hachenberger, KPMG ITAK V10 I2 I have been actively involved in more than 400 license audits, an equivalent of 10,000 hours+ of experience.  I have come to the conclusion that even if an organization is willing to invest in software license compliance and spends a “couple of dollars” on a proper SAM implementation (including the roll out of ...

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Evaluating Sparing, Service Level Agreements and Warranties – The Analysis Behind Operational Decisions

By Kenneth Shere, The Aerospace Company 1. Introduction Large systems, such as air traffic control systems or satellite ground stations, frequently have high availability requirements and 24×7 operations.  The operations centers for these systems may be distributed geographically and may include a huge number of hardware devices.  Any given location may have thousands of servers and storage devices, multiple networks ...

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Moving Internal IT from IT Provider to an IT Broker – What it Might Take to Be Successful in the Near Future

By Dr. Jan Hachenberger, KPMG AG WPG ITAK V9 I11 Before I started working for KPMG, I was employed by one of the world’s leading mail and logistics service providers.  One of my roles was to supervise the translation of business context-driven process requirements into technical requirements for the POS system used in the retail outlets operated by my company ...

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ITAM Lifecycle and Savings Opportunities – Mapping out the Journey

By Daniel Galecki, Hewlett-Packard ITAK V9 I11 IT asset management (ITAM) is not a new discipline, yet many organizations continue to struggle with it.  In my experience, speaking with various customers as the HP Asset Manager Product Manager, there are many reasons for the struggle.  I have seen a wide range of organizational behaviors, from a complete “hands-off” approach to ...

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Addressing ITAM in your Organization – The Challenges of Breaking the Reactive IT Cycle

By Robert Autorino, Re-source Partners ITAK V9 I11 Companies have increasingly become reliant on technology, but often lack the knowledge, experience, skill or people to properly implement the processes and technology to manage IT assets.  This results in disparate IT systems, siloed organizational processes and the consumption of unnecessary costs. Companies are spending most of their time in a seemingly ...

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Success and Profit from Business Process Automation – How BPA Can Work for ITAM

By Nitin Khatri, Etelesolv ITAK V9 I11 What is BPA?   Business process automation (BPA) can be defined as the use of advanced technologies to automate complex business functions and procedures beyond basic record-keeping activities and low-level data manipulation.  Although BPA can obviously be applied toward the completion of menial support tasks, the true value of BPA lies in its ...

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