An examination of the benefits of integrating Human Resource processes with IT Asset Management ones.

The Configuration Management Database (CMDB) has a wretched reputation of overpromising and underdelivering. When originally proposed in the early 21st Century, CMDBs promised to allow IT service managers to anticipate problems and devise solutions by centralizing all the relevant information about the computing environment in one space. But current installations and offerings prove to be very manual, full of inaccurate ...