President’s Letter – Moving ITAM Forward in 2015

As I read over predictions for IT technology and business trends for 2015, I see a continuation of the trends from 2014:  new advancements in mobile tech, cloud (and big data) projects and an increased investment in IT security.  For 2015, some of the jargon and prioritization is changing, but the trends we are currently incorporating will continue to mature.

With limited budgets forcing hard decisions, security projects appear to be taking the lead for 2015, even in front of customer facing technology.   Executives are prioritizing these projects, although how all of the projects in the broad category of securing IT will be ranked is not clear.  Of course, no one wants to be that Home Depot executive who ignored their staff and then had a major outage.  From an IT Asset Management perspective, security projects lead to improved attention to the IT asset and accountability for the physical and contractual aspects of those devices.  The lifecycle processes of ITAM such as asset identification, disposal planning and inventory tracking will be under scrutiny.

Based on the other priority trends for 2015, ITAM lifecycle processes will be under fire to expand beyond the assets physically within the organization.  Even if some surveys are showing an expectation of a smaller investment in time and resources for managing mobile devices, the stream of new devices that employees want to include in their work processes is unlikely to change.  Unfortunately, mobile management has taken the same route that organizations deployed when the distributed environment was new.  Decentralization is the chaotic choice, with business management driven by end user departments and IT relegated to setting up the tools.   Work needs to be done to move mobile management out of project status to an essential set of assets managed as part of the asset portfolio.   Although who owns the device is an important distinction in the procedural details, it doesn’t change the need for ITAM-level management of the devices.

Cloud adoption is certainly expected to grow , and with that, the need to remove the brick and mortar framework from our ITAM policies and processes so that management does not rely of user restrictions that are no longer acceptable or appropriate.   With cloud services, the types of things to be managed as IT assets are changing, first to include those not owned by the organization.  Beyond that, and with some imagination, consider other possible trends such as data as an asset or IoT (the Internet of Things, popular jargon for 2015).  Perhaps the jargon for ITAM in 2015 needs to be flexibility!

About Barbara Rembiesa